Jaguar Land Rover Experience Terms & Conditions
IMPORTANT - THE TERMS AND CONDITIONS ("TERMS") APPLY TO ALL GUESTS PARTICIPATING IN AN EXPERIENCE WITH US, BY BOOKING THIS EVENT YOU AGREE TO BE BOUND BY THE TERMS SO PLEASE ENSURE THAT YOU READ THEM CAREFULLY.
EXPERIENCE TERMS AND CONDITIONS
The Jaguar Land Rover Experience (the "Driving Experience") involves driving in exceptional circumstances, where there are inherent risks of damage to both you and your property. This document contains pre-conditions with which you must confirm you comply and general terms to which you must agree in order to participate in the Driving Experience.
The prices indicated on our Sites include all taxes, including VAT, which may be payable in respect of the goods ordered, unless otherwise stated.
However, if you have ordered goods for delivery outside of the UK, you may be liable to pay import duties or other taxes, and VAT applicable in your own country. You are responsible for paying those charges and we would recommend that you contact your local customs office for further information.
Additional delivery charges may also apply in addition to the price for your ordered goods - see the "Delivery" section below.
All payments must be made at the time of placing the order using the payment facilities on the Site. We accept payment by all major debit and credit cards.
It is your responsibility to ensure that the payment details you provide are correct and complete. We do not have to supply goods to you if the details you submit when making your order are incorrect or incomplete, and we are unable to take payment as a result.
No payment will be treated as made until we have received it in cleared funds, and we will not dispatch the goods until we receive payment in full.
If we are unable to accept your order for any reason, then we will refund any money paid by you in respect of that order. If we have not yet taken payment from your debit/credit card, then we will not do so.
Jaguar Land Rover offers a variety of payment options, including credit and debit cards.
The following credit and debit cards can be used as payment:
If you are paying for your order using a credit or UK debit card you'll be asked to enter your details as part of the ordering process.
If your card is registered with the 3-D Secure Cardholder Authentication scheme you will be asked to enter your additional security information.
There are certain payment methods that you cannot use on our website. We don't accept:
- Cheques or postal orders
- Cash in any currency
- Book tokens
- Purchase orders
- International wire transfers
- Direct debits or standing orders
- Bank transfers
- If you require to pay by cheque, purchase order or bank transfer, please contact The Experience Team directly at the relevant Centre. All Centre contact details are listed with each Experience on our website.
All drivers must hold a full and valid driving licence for driving in the UK. If your licence was issued outside of the UK then please notify us prior to participating in the Driving Experience so we can determine whether you may still participate. Both parts of the driving licence must be brought and produced on the day of the experience.
Any drivers under the age of 25 must contact the centre to give their driving licence details prior to the experience date – please contact your local centre.
All drivers must have at least three (3) years uninterrupted driving experience on a full licence without serious accident or conviction in the last two (2) years. Your driving licence is valid and current and will be produced at registration for the event.
All drivers must have no more than 6 current penalty points on their licence to enable them to participate in any on-road requirements of the course. You must notify us if you have more than 6 penalty points on your driving licence.
Passengers for a Driving Experience may be permitted at additional cost at the discretion of the Venue.
1 Your Physical Condition
By participating in the Driving Experience you agree that:
(a) You do not know of any circumstances which would disqualify you from driving;
(c) You are not currently suffering from any physical or mental condition which would restrict or impair your alertness or driving ability and of which you have not informed us;
(c) Your eyesight meets the standard required for driving
The course may be unsuitable for those who suffer from back problems (or any other similar conditions). It may also be unsuitable for those who are pregnant. We would therefore recommend that you do not participate in the Driving Experience if you suffer from back problems, heart problems (or any similar conditions or are pregnant)
Areas of the Factory Tour are not suitable for those with a pacemaker fitted. Please contact the centre prior to your visit so an alternative route can be taken.
2 Your Obligations
You agree that:
(a) Whilst attending the Driving Experience, you will at all times follow all lawful instructions and any other relevant rules notified to you.
(b) You will not at any time whilst attending the Driving Experience be under the influence of alcohol or any drugs, which may impair your alertness, and driving ability and you will behave in a safe, appropriate and prudent manner.
(c) You will at all times exercise the necessary and high degree of care and attention whilst participating in the Driving Experience.
(d) If you suffer from any disability that could impair your access to the facilities and/or vehicles used in the Driving Experience, you will inform us prior to attending the Experience so that we can make any required and available adjustments.
(e) You will be responsible for the safekeeping of any property (e.g. cameras) you take with you on the Driving Experience.
(f) During the on-road driving you will drive and be driven as a passenger and at all times must wear the safety restraint belt.
(g) You will be responsible for any speeding and parking fines incurred whilst driving the vehicle and subject to all applicable motoring laws and regulations.
3 Our Rights
(a) We may, at our sole discretion and at any time, decline or terminate your attendance at the Driving Experience in the interests of safety or otherwise.
(b) We reserve the right to amend, or cancel, the Driving Experience, in full or in part, without prior notice if we have reasonable grounds to do so. If we cancel the Driving Experience in full then you will be entitled to a full refund of amounts paid to us for the Driving Experience unless such cancellations is due to breach by you of these terms and conditions.
(a) Children between the ages of 12 and 17 years (inclusive) and over 1.5m tall are only allowed in the vehicle on the basis that they are passengers and comply with the same obligations as you agree to in point 2. Children between the ages of 5 and 12 or under 1.5m tall are only allowed to participate as passengers on the basis that they comply with the same obligations as you agree to in point 2 and the parent/guardian complies with 4(b) below.
(b) All children must be seated in the appropriate child car seat/booster seat and such seat must be appropriate for, and fitted correctly by you to, the vehicle.
(c) The parent/guardian signing overleaf agrees to be responsible for the child named and his/her actions and will ensure he/she complies with his/her obligations;
(d) By signing overleaf the parent/guardian is agreeing to the application of section 6 below in respect of the child’s participation in the Driving Experience.
(e) There are very limited facilities for non-participating children and families wanting to wait for friends/relatives who are on course. Children must be supervised by a parent or guardian at all times and at all times remain the responsibility of their parent or guardian.
5 Manufacturing Tour
(a) Children over the age of 10 are permitted to accompany their parents and the standard rate on an manufacturing tour, with the exception of the Design and Engineering Tour at Gaydon where the minimum age is 11.
(b) Please be aware that open toe shoes, sandals and shorts are not permitted in any of the manufacturing facilities.
(c) As sensitive electronic equipment is used in a number of the manufacturing processes, mobile telephones are not permitted in any of the manufacturing areas.
(d) Cameras and video recorders are strictly prohibited in all the manufacturing facilities and their surrounding areas. These can be left at the Experience centre during the Manufacturing Tour.
(e) Due to on site security restrictions, handbags, rucksacks and all other types of hand luggage are prohibited in all manufacturing areas. Articles of this type may be deposited at the Experience centre before commencing the Manufacturing Tour.
(f) To avoid any damage to a production vehicle during the Manufacturing Tour, Jaguar Land Rover will supply protective over wear to cover items such as watches, jewellery and belt buckles. However we would suggest that such items be left securely at home where possible.
(g) Please be aware that pace makers may be affected in certain areas of the production facilities by certain electronic manufacturing equipment.
(a) Your safety is our highest priority but you acknowledge that the Driving Experience involves driving in exceptional circumstances where there are inherent risks of damage to both you and your property. By participating in the Driving Experience.
(b) You agree that you accept that you share in the responsibility to maintain your own safety and that of others and of property by your own actions or conduct.
(c) We will be liable for death or personal injury caused by our negligence or through our breach of statutory duty.
(d) We shall in no circumstances be liable to you to the extent any liability arises due to your non-compliance with these terms and conditions.
(e) Save as set out in this section 6 we shall not be liable to you whether in contract, tort (including negligence) or otherwise for any direct loss or damage including financial loss, or loss of contracts or goodwill (save that we will be liable for any damage or loss to your tangible property which is directly caused by our wilful misconduct) or for any indirect, special or consequential loss or damage.
(f) At any time you may withdraw from participating in the Driving Experience, in which event you must notify an instructor on site who will arrange or give you directions for your safe departure from the site.
(g) Nothing in these terms and conditions shall exclude our liability for fraud or fraudulent misrepresentation or any other liability that cannot be excluded by law.
7 Acknowledgement of Understanding
You confirm that you have read this document and fully understand its contents. You understand that by signing this document you agree to be bound by the above terms and conditions. By signing this disclaimer, any photographs taken or images captured during the Driving Experience may be used for future marketing/promotional purposes. If you wish to cancel or amend a Driving Experience booking, you must provide no less than 10 working days notice prior to the date of the Driving Experience. Where the Driving Experience booked is purchased through a voucher, the booking must be attended within 12 months of the original voucher purchase date. The Driving Experience voucher must be presented on arrival at the Driving Experience centre.
8 Events Bookings
Please note, the following charges will apply from the date of your acceptance of our quotation:
i) In the event that you cancel your booking 28 days or less before the date of the event then you will be required to pay the total event cost upon cancellation and you shall not be entitled to a refund of any amounts already paid by you.
ii) In the event that your booking is cancelled by us, you shall be entitled to a full refund of any amounts paid by you to us in respect of your booking.